Underlining its commitment to the region, Dell has launched an array of services for business customers and consumers in the region at a press conference held at the Fairmont Hotel in Dubai.

The new investment will see Dell enhance spares availability by managing the spare parts and logistics via a new central regional distribution hub in Jebel Ali linked to the Dell logistical support network in Europe for the supply of spare parts in the region. This will support base warranty requirements for commercial and consumer products and is key to the launch of the Dell branded services.

Dell in The Fairmont Dubai

Dell in The Fairmont Dubai

The introduction of Dell’s next generation of Enterprise Services offer a suite of logistical infrastructure support and maintenance services that are aligned with expanding customers’ needs in their business critical environments. These services enable the sustaining of high-performance operations through certified, experienced support technicians and award-winning services and support.

The new Dell Services are built around their Enterprise Command Centers (ECCs), Service Innovation Lab, Services Specialist Network, and Dell’s world wide Service Engagement Methodology. With these proven and effective components, Dell brings global operational excellence to each of its support service levels in the UAE. For its Platinum Plus and Gold service clients, Dell provides a 4-hour onsite rapid response time, plus fast resolution for software troubleshooting and proactive hardware support

Full news: ameinfo.com


Related Posts: